Shipping Policy

BrightaSkin™ Shipping Policy

Last updated: February 2026

At BrightaSkin™, we work with trusted logistics partners to deliver your order safely and efficiently. Shipping times vary based on your location. All delivery timelines are estimated and may be subject to delays during peak periods.

Estimated Delivery Times

Note: Business days do not include weekends or public holidays.

Order Processing Time

All orders are processed within 1–3 business days.

During busy periods (sales, launches, holidays), processing may take an additional 1–2 business days.

Tracking Your Order

Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.

If you don’t see your tracking email after shipping, check your spam folder or contact us at hi@brightaskin.com.

International Shipments & Customs

International orders may experience delays due to customs or import checks. Any customs duties or taxes are the responsibility of the customer.

Address Accuracy

Please ensure your shipping details are correct before completing your purchase. Orders that cannot be delivered due to incorrect details may be returned or delayed.

Shipping Delays

Shipping times are estimates and may vary due to:

• High-volume sale periods
  

• Carrier delays
  

• Customs processing
  

• Local public holidays
  

We appreciate your patience during these rare situations.

Christmas & Holiday Period Notice

Due to high demand during November–December, delivery times may extend. We recommend placing holiday orders early to avoid delays.

Missing or Lost Packages

If your package is shown as delivered but you cannot locate it, please first check:

✅ Mailbox
✅ Front door / safe drop area
✅ With neighbours / building reception

Still can’t find it? Email us at hi@brightaskin.com within 7 days of the marked delivery date and we will assist.

Acknowledgment

By placing an order with BrightaSkin™, you acknowledge and agree to the terms of this Shipping Policy.

Australian Consumer Law (ACL)

Compliance

Under the Australian Consumer Law, you are entitled to a remedy if your order never arrives or is unreasonably delayed. We will work with you to resolve issues in line with these obligations.

Need Help?

We’re here to support you 💗
📩 Email: hi@brightaskin.com