Refund & Returns Policy

BrightaSkin™ Refund & Returns Policy

Last updated: February 2026

Your satisfaction matters to us. If you have any concerns with your order, we’re here to help.

Contact: hi@brightaskin.com

✅ Order Changes & Cancellations

We begin processing orders immediately so we’re unable to cancel or edit orders once they are placed.

Please review your order details carefully before checkout.

✅ Returns

We offer a 10-day return window from the date of delivery.

To be eligible for a return:

  • Item must be unused, unopened, and in original packaging

  • Proof of purchase required

  • You must email us first for approval and instructions

Email: hi@brightaskin.com

For hygiene and skincare safety standards, used or opened items cannot be returned.

Customers are responsible for return shipping costs.
 Items sent back without approval will not be accepted.

✅ Faulty or Damaged Items

If your item arrives damaged or defective, please email us within 7 days of delivery with photos and your order number.

We will replace or refund based on your preference.

✅ Allergic Reactions / Sensitivity

We always recommend reviewing the ingredient list prior to purchase.
 We cannot provide refunds for personal sensitivities or reactions.

✅ 30-Day Satisfaction Program

We want you to enjoy your self-care experience with BrightaSkin™.

If you’re not satisfied after trying the product, you may request a return within 30 days of delivery if:

  • No more than 2 masks from your order have been used

  • Packaging for remaining masks is unopened and in good condition

  • Photo evidence may be requested to confirm eligibility

Customers are responsible for return shipping costs.

This applies to first-time purchases only and excludes subscriptions or repeat orders.

We reserve the right to refuse refunds where misuse or abuse is suspected (e.g., all masks opened or used).

✅ Refund Timeline

Once your return is received and inspected, approved refunds are issued to your original payment method within 10 business days.

Bank processing times may vary.

✅ Incorrect Address & Delivery Issues

Please ensure your address is complete and accurate at checkout.

If a package is returned due to an incorrect address entered by the customer:

  • Original shipping cost is non-refundable

  • A 15% restocking fee applies

BrightaSkin™ is not responsible for lost or stolen packages marked as delivered.

✅ Subscriptions (if enabled later)

To cancel a subscription, email hi@brightaskin.com before your renewal date.

Subscription orders already processed cannot be refunded.

✅ Free Gifts

One free gift per order (when offered).
 If a gift is added to multiple orders or in error, we reserve the right to adjust.

✅ Policy Updates

BrightaSkin™ may update this policy at any time.
 Changes apply immediately upon posting.

✅ Your Agreement

By placing an order with us, you acknowledge and agree to this policy.